Data Deletion Instructions

You can ask Acamatic Ltd to delete the data we hold about you from Shyanim AI (the app “Acamatic AI Messaging”) at any time.

How to ask

• Email munim@acamatic.com with the subject “Data deletion request”, or call +44 7446 358267.
• Tell us which channel you used (Messenger, Instagram, WhatsApp or web chat) and how we can recognise you: your name on the profile, your phone number, or an order number. We may ask for proof it is you before deleting.
• If you signed in with Facebook, you can also remove “Acamatic AI Messaging” under Settings & privacy → Settings → Apps and websites on Facebook; Meta then sends us a deletion request automatically (below).

What we delete

• Your conversation history and the identifiers linked to it (page-scoped, Instagram-scoped or phone-number identifiers).
• Personal details on orders, such as your name, contact details and delivery address, where the law allows.

What we may keep

Order and payment records may be retained where the business you ordered from or we must keep them for legal, tax or accounting obligations. Where we keep a record we remove what we can and restrict the rest to that purpose. Conversation history is in any case removed automatically after 7 days.

Our commitment

We confirm receipt promptly and complete the deletion within 30 days, and tell you when it is done. If you are unhappy you can complain to the Information Commissioner’s Office (ico.org.uk).

Automated path (Meta Data Deletion Request Callback)

When a person removes our app in Meta’s settings, Meta calls https://acamatic.com/api/meta/data-deletion with a signed request. We verify the signature, record the request, and return a status link to this page with a reference code. See also our Privacy Policy.