Terms of Service

1. The parties

These terms are between Acamatic Ltd (company number 15068064, registered office 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom; “we”) and the business that signs up to Shyanim AI (“you”). Sections 12 and 13 also apply to people who message a business that uses the service.

2. The service

Shyanim AI is an AI assistant that answers your customers on the channels you connect (Messenger, Instagram, WhatsApp and web chat), helps them build an order from your product catalogue, and sends a payment link. It is built for general commerce (clothing and retail, services, education). It assists your customers; it does not replace your judgement.

3. Orders are yours

An order placed through the assistant is a contract between your customer and you, not us. You are responsible for preparing and delivering it, for your prices, product descriptions, stock and refunds, and for your own legal obligations to customers.

4. Estimates and accuracy

The assistant can make mistakes. Delivery fees, ready times and totals it shows are estimates until you accept the order. You must keep your catalogue and availability up to date and review orders. We do not guarantee that replies are error free.

5. Your account

Keep your credentials secure. You are responsible for activity under your account and for the people you give access.

6. Acceptable use

You must not use the service for anything unlawful, deceptive or abusive; to send spam or unsolicited marketing; to process data you have no right to process; to attempt to disrupt, reverse engineer or gain unauthorised access to the service; or to sell regulated or prohibited goods.

Excluded businesses. Shyanim AI serves general commerce. By agreement with our partner, it is not available to restaurants, takeaways, cafés or any other business that takes or delivers food or drink orders, and you must not use it to take such orders. We may refuse, suspend or end the account of any such business, without liability and without the notice period in section 11. If you run a restaurant or another food-ordering business, our partner Ordere builds ordering for restaurants: visit ordere.com.

7. Meta and WhatsApp policies

You must comply with the Meta Platform Terms, the WhatsApp Business Terms, the WhatsApp Business Messaging and Commerce Policies and Meta’s other applicable policies, including having the permission needed to message customers and honouring opt-outs. Meta may restrict messaging at its discretion and we are not responsible for that. We may suspend a channel that breaches those policies.

8. Payments

Card payments are processed by Stripe under Stripe’s terms. We never see card details. Our fees, if any, are as agreed in your order form.

9. Personal data

How we handle personal data is set out in our Privacy Policy. You must give your customers any notice the law requires about your own use of their data.

10. Availability, liability and indemnity

We provide the service with reasonable care and skill but it depends on third parties (Meta, Stripe, cloud and AI providers) and may be interrupted. Nothing limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profit or revenue, or loss caused by third-party outages, and our total liability is limited to the fees you paid us in the 12 months before the claim. You will cover our losses arising from your breach of section 6 or 7 or from your content.

11. Termination

You may stop using the service at any time. We may suspend or end it if you materially breach these terms (including the excluded-businesses rule in section 6), if required by law or by Meta, or on 30 days’ notice. On termination we handle data as described in the Privacy Policy.

12. If you are a customer of a business

When you message a business that uses Shyanim AI you are talking to an AI assistant, which can be wrong; check your order summary before confirming. Your order is with the business, which is responsible for it and for refunds. Your data is handled under our Privacy Policy and you can ask for deletion on the Data deletion page. You can ask the business for a person at any time.

13. General

We may update these terms and will change the date above; continued use means acceptance. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction, except that consumers keep any mandatory rights in their home country. Contact: munim@acamatic.com or +44 7446 358267.